OUR VISION

We will contribute to society by providing a value for money service to our customers and in doing so understand that our most valuable asset is our people. We will therefore manage our operations in a manner which ensures that employees are treated with fairness and dignity at all times. Part of our contribution to society involves taking cognisance of all measures, which will reduce any adverse impact on our environment. In our drive to achieve these aims we will endeavour to meet the following commitments at all times.

Our Commitment To Our Staff

We will ensure our staff receive the training required to fully realise their potential
We will provide safe systems of work which minimise hazards and risks
We will provide conditions of service which meet or exceed national requirements
We will foster a culture enabling staff to work on their own initiatve
We will operate an open door policy with management available to staff at all times
We will create an environment of constructive criticism rather than a blame culture
All staff are eligible for an annual bonus where justified

Our Commitment To Equal Opportunities

We will adhere to our Equal Opportunities Policy at all times
We will ensure that all staff are aware of the contents of this policy
We will endeavour to ensure that equality and diversity are fully mainstreamed
We will have an inclusive culture where everyone treats colleagues with dignity and respect
We will constantly monitor and review policies to avoid any negative impact on equal opportunities

Our Commitment To Training and Development

We will invite all employees to an annual training needs identification interview
We will use appropriate training specialists to deliver identified training requirements
We will secure the appropriate training funding to meet our needs
We will ensure that all staff are fully trained to carry out their duties efficiently
We will foster a culture of continuous improvement

Our Commitment To Our Customers

We will develop a culture where quality of service is a priority
We will develop policies which complement customers’ race equality schemes
We will treat end users with dignity and respect
We will recognise that end users may include vulnerable members of society
We will meet contract specifications at all times

Our Commitment To The Environment

We will positively engage with relevant external agencies such as Environmental Protection
We will ensure all waste is stored and disposed of as required by legislation
We will monitor our power usage and encourage staff to act responsibly
We will minimise vehicle journeys by effective work planning and scheduling

Our Committment to Health and Safety

We will train all staff on employee and management safety responsibilities
We will review our health and safety policies and procedures on an annual basis
We will review our health and safety risk assessments on an annual basis
We will provide safe systems of work
We will provide quality personal protective equipment