Working in partnership with our clients to improve the lives of others
25 YEARS OF TRUSTED SERVICE
THE MANAGEMENT
The business is underpinned by a strong management structure with the requisite knowledge, skills and experience essential in delivering a furniture and flooring service. Through our partnerships we understand the needs of the tenant and the sensitive and urgent nature of the service provision.
PROTECTING VULNERABLE GROUPS
We comply fully with the relevant legislation and statutory guidance to ensure staff carrying out work in a tenant’s home are member of the PVG Scheme.
LOCATION
We have two locations in Scotland - East Kilbride & Kirkcaldy. We maintain a stock holding of around £500k + at any one time within both of our warehouses.
TENANT SAFETY
All operational staff are uniformed and carry ID badges. All operational staff have gone through DISCLOSURE Scotland (PVG Scheme). All delivery vehicles display our logo, and contact details.
CUSTOMER SATISFACTION SURVEY
We carry out customer service satisfaction surveys daily. We use the data to continually improve our performance.
GIVING SOMETHING BACK TO THE COMMUNITY
CF Services began life in the third sector as a community-owned business in one of Glasgow’s peripheral housing estates, Castlemilk. We therefore fully understand the important role played in supporting the community.
We have continuously delivered direct benefits.
• We are wholly committed to local employment, with many of employees living in the council areas in which we operate, enabling us to realise community benefits by employing where possible a local workforce ranging from administrative staff, warehouse operatives, window blind technicians, furniture installers and carpet fitters.
• We are committed to training and development, and currently in partnership with QA Scotland have two modern apprentices in our warehouses. We currently are upskilling 4 members of staff in the office, with IT and networking skills.
• Providing work experience opportunities to young adults with additional support needs.
Community outcomes and community engagement
• We offer staff two days’ paid leave to contribute towards voluntary causes: previously this has included taking part in Sleep Out to raise money for homeless charities.
• We donate food to local foodbanks quarterly.
• We provide free window coverings, bed linen and towels where the tenancy will fail simply because they do not have basics.
• Redistribute and / or donate furniture items to support disadvantaged people across Scotland.
We say it often and with good reason. It is with the determination and dedication of our staff that we can provide a quality household items and white goods service to our customers.
Our people are our biggest asset –
• Our Vision
• Partnering with our Clients to Improve the Lives of Others
• Our Values
• We are inclusive employers, committed to providing and excellent workplace through great teamwork, safety and great learning
• We are responsible citizens, passionate about leaving a positive legacy for the environment and improving the living standards for current and future generations
• We are trusted service partners, determined to provide all customers with world standard Service